Shipping Policy

Premiora Home
Last updated: October 2026

1. Order Processing

We aim to process and ship all orders within 1–2 business days of receiving payment. Orders placed on Friday after 3:00 PM, on weekends, or on public holidays will be processed the next business day.

Once your order has been shipped, you will receive a confirmation email with a tracking number where available, so you can follow your parcel every step of the way.

2. Delivery Times

Estimated delivery times are as follows:

• Netherlands: 1–3 business days after shipping
• Belgium & Germany: 2–4 business days after shipping
• Other EU countries: 3–7 business days after shipping

Delivery times are estimates and may vary due to carrier delays, customs processing, or circumstances beyond our control. Premiora Home cannot be held liable for delays outside of our control.

3. Shipping Costs

Shipping costs are calculated based on your location and the weight of your order. The exact shipping cost will be clearly displayed at checkout before you confirm your order.

4. Shipping Destinations

We currently ship exclusively to countries within the European Union. We do not offer shipping outside the EU at this time.

5. Damaged or Lost Parcels

Premiora Home carefully packages all products to prevent damage during transit. If your parcel arrives damaged or incomplete, please contact us via the contact page on our website, preferably within 48 hours of receiving your order. Please include photos of the damage where possible.

In the event of a lost parcel, we will contact the carrier to initiate an investigation. We will resolve the situation for you through replacement or a full refund, depending on the circumstances.

6. Incorrect Delivery Address

Please ensure that the delivery address you provide at checkout is correct and complete. Premiora Home cannot be held responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by the customer.

7. Contact

If you have any questions about your order or our shipping process, please reach out via the contact page on our website. We aim to respond to all enquiries within 2 business days.